FAQs
Find answers to common questions about delivery, returns, cancellations and customer support.
Customer Service
When is your customer service team available? +
You can contact our customer service team by email from Monday to Saturday, 9am to 5pm. We will always do our best to respond as quickly as possible.
Delivery
What are my shipping options? +
Standard delivery is £6.99 in the eligible UK shipping zone and free for orders of £75 or more. Northern Ireland standard delivery is £10. The options, charges and estimated times available for your address are confirmed at checkout. Weekend delivery is available only where specifically offered or arranged.
When should I expect my order to arrive? +
Eligible, in-stock UK orders placed before 3pm Monday to Thursday are usually delivered on the next working day. Orders placed later, or during weekends and UK bank holidays, may take longer. Northern Ireland standard delivery is estimated at 3–5 business days. Delivery dates are estimates, not guarantees.
My order has not arrived when expected, what should I do? +
Please email us at Contact Us with your order number and delivery details. Our team will check the delivery status and come back to you as soon as possible.
Orders
Can I cancel my order? +
If your order has not yet been dispatched, contact us as soon as possible and we will do our best to help. If the order has already been shipped, you may need to follow our returns process.
Returns
How can I return my order? +
Please contact us at Contact Us with your order details and the reason for return. We will guide you through the next steps.
You can also view our Returns & Refunds Policy for more information.
Still have a question?
If you cannot find the information you need above, please contact us and we will be happy to help.
Contact Us