Privacy policy
Privacy Policy
This Privacy Policy explains how Mus & Co Hair And Beauty Suppliers Ltd. collects, uses and protects your personal information when you visit our website, place an order or contact us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Mus & Co Hair And Beauty Suppliers Ltd.
Company number: 12063923
Registered office address:
807 Green Lanes, London, England, N21 2SG
Website: musandco.com
Email: mus@musandco.com
Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Delivery address
Order details
Payment information
Account information
Messages or enquiries sent to us
We may also collect technical information automatically when you use our website, such as:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and tracking data
How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Send order confirmations and delivery updates
Provide customer support
Respond to your enquiries
Process returns and refunds
Improve our website and services
Prevent fraud and protect our website
Send marketing messages where you have opted in
Comply with legal and tax obligations
Payment Information
Payments are processed securely through third party payment providers. We do not store full payment card details on our own systems.
Shopify
Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be processed by Shopify in order to operate our online store, process orders and support checkout functionality.
Marketing Communications
If you subscribe to our newsletter, SMS marketing or other marketing communications, we may use your contact details to send you updates, offers and product information.
You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails.
You can unsubscribe from SMS marketing by replying STOP to any text message from us, where available.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support ecommerce functionality.
Cookies may help us remember your preferences, keep items in your basket and understand how customers use our website.
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Analytics
We may use analytics tools, such as Google Analytics or Shopify analytics, to understand how visitors use our website. This helps us improve our products, website performance and customer experience.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
Shopify
Payment providers
Delivery and courier companies
Email and SMS marketing platforms
Analytics providers
Professional advisers
Legal or regulatory authorities where required
We only share information where necessary and in line with applicable data protection laws.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes set out in this policy, including order processing, customer service, legal, accounting and tax requirements.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing
Withdraw marketing consent
Request a copy of your personal data
To exercise your rights, please contact us at mus@musandco.com.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices, content or security of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Your continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Mus & Co Hair And Beauty Suppliers Ltd.
Company number: 12063923
Registered office address:
807 Green Lanes, London, England, N21 2SG
Email: mus@musandco.com
Website: musandco.com